Refund policy

At Sweet Squish™, we take pride in delivering high-quality, hand-selected products and providing a fun, magical experience with every order.

All Sales Are Final
All purchases, including one-time orders and subscription products, are final. Once an order is placed, it cannot be canceled, returned, or exchanged for a refund. This ensures we can continue offering exclusive, limited-edition squishies and maintain consistent quality for every customer.

Subscriptions
Subscription products are recurring and billed automatically according to the schedule displayed at checkout. By purchasing a subscription, you agree to receive the product(s) each month and to the recurring charges.

• You may cancel your subscription at any time before the next billing cycle to avoid future charges.

• Subscriptions cannot be refunded for previously shipped orders.

Exceptions
Refunds will only be issued in the following circumstances:

• Damaged or defective products received due to shipping issues

• Processing errors on our part (e.g., double charges)

To request assistance, please contact us within 7 days of receiving your order with your order number and a photo of the product if damaged. We will do our best to resolve the issue promptly.

Why We Have a Final Sale Policy
Sweet Squish™ offers limited-edition, hand-picked items that are produced in small quantities. Allowing refunds or cancellations would jeopardize the availability and quality of future products. This policy ensures fairness to all customers and supports the sustainability of our brand.